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Collene,

I am the Vice President of Professional & Support Services at Genesys Regional Medical Center. I stopped in to see you last Thursday after a luncheon event at the GAC, but you had stepped out. My intent was to share with you feedback on two of your employees, Danielle and Mike, regarding their consistently superior guest relations skills. Both are always pleasant, professional and courteous. They always remember me by name and ensure that I am well taken care of. In fact, last Thursday, Danielle vocalized extremely positive feelings about her job and stated how nice it is to look forward to coming to work each day. As I’m sure you are aware, this type of “ambassador” behavior for the company is priceless.

Just wanted to share with you.

Joy Finkenbiner
Vice President
Professional & Support Services
Genesys Regional Medical Center


Thanks for the kind words! All of you are great to work with too, Collene! My event is always a great night and I couldn’t do it without all of your help. Your staff is amazing to work with!!!

Loraine Travis | Coordinator Hospice Volunteers


Thank you for your hospitality and accommodations on Tuesday. The venue, food and service were first class! Danielle was fantastic. She was friendly, very professional and her customer service was extraordinary. A room’s temperature can be tricky and she was on top of it. When we requested pop “on the fly” she was quick to accommodate us. I would recommend Epoch Catering and Genesys’s conference facility any time.

Regards,
Steve


Good morning,

Sorry to be so slow in writing this. We wanted to thank you for everything. The wedding went very well. We had a lot of compliments on the reception and everything thought it was a beautiful spot. Lots of rave reviews on the food and we thought is was delicious. Please pass on our compliments to the chef.

Thank you again for everything.
Kathy


I want to compliment you and your staff on the excellent job you did for our daughter’s wedding, October 7, 2011.  I received many compliments about the facility and food, especially the chicken.  The wait staff and bartenders were very helpful. Thank you all very much for making this such a memorable day.

Cathy Skinner


My wedding reception was at Genesys Conference & Banquet Center and it turned out fabulous! Demetria and Collene were extremely helpful, I could not have put it all together without their help. The food & bar service was exceptional. Overall, I loved having it there and would recommend it to anyone!

Colleen Peterson-Niedzwiecki


Collene,

Just passing on the huge # of very positive remarks from many people regarding all facets of our banquet earlier this month, the food in particular was a big hit. Again thanks for all your hard work….

Bill Troesken
Greater Flint Area Sports Hall of Famer Flint Area Sports Hall of Fame